Why Rate Your KOA?
Each year for the past eight years, Kampgrounds of America has been asking you, our campers, about your KOA stays. Last year, more than 200,000 camper surveys were completed and returned to us shortly after your camping stays.
That emailed feedback has become a vital tool for both the KOA system and each of our individual KOA owners.
Each day, our KOA owners are able to access new camper surveys about their specific campground. They use the information to address any immediate concerns, and also measure the long-term performance of their park amenities and their staff. Your feedback is important because it helps us determine if we are doing the right things right. It tells us the services you’d like to see us add to our campgrounds, and guides our decisions regarding every aspect of your KOA camping experience.
In 2013, your feedback helped raise our overall camper service scores by another point, proving that we’re headed in the right direction.
We also use your feedback to help determine the winners of our annual KOA President’s and Founder’s Awards, which recognize the best of the best in the KOA campground system. In 2013, we award a record 344 President’s Awards and 188 Founder’s Awards.
But we don’t stop there. Most KOA owners share their camper reviews on their KOA.com website landing pages, generating a one to five “marshmallow” rating. Between July 1, 2013 and October 31, 2013, those reviews had been viewed by campers just like you more than 350,000 times! It’s important to note that the ratings and reviews you see on campground KOA.com sites is different than you’ll see at other camping and travel rating sites. Because we invite you to fill out the survey immediately after your stay, we can say with 100% certainty that our reviews come from REAL campers who have actually stayed at that campground.
So, thanks for your honest feedback, and taking the time to let us know all about your KOA camping experience. We promise to keep listening.