Why Rate Your KOA?

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Each year for the past eight years, Kampgrounds of America has been asking you, our campers, about your KOA stays. Last year, more than 200,000 camper surveys were completed and returned to us shortly after your camping stays.

That emailed feedback has become a vital tool for both the KOA system and each of our individual KOA owners.

Each day, our KOA owners are able to access new camper surveys about their specific campground. They use the information to address any immediate concerns, and also measure the long-term performance of their park amenities and their staff. Your feedback is important because it helps us determine if we are doing the right things right. It tells us the services you’d like to see us add to our campgrounds, and guides our decisions regarding every aspect of your KOA camping experience.

In 2013, your feedback helped raise our overall camper service scores by another point, proving that we’re headed in the right direction.

We also use your feedback to help determine the winners of our annual KOA President’s and Founder’s Awards, which recognize the best of the best in the KOA campground system. In 2013, we award a record 344 President’s Awards and 188 Founder’s Awards.

But we don’t stop there. Most KOA owners share their camper reviews on their KOA.com website landing pages, generating a one to five “marshmallow” rating. Between July 1, 2013 and October 31, 2013, those reviews had been viewed by campers just like you more than 350,000 times! It’s important to note that the ratings and reviews you see on campground KOA.com sites is different than you’ll see at other camping and travel rating sites. Because we invite you to fill out the survey immediately after your stay, we can say with 100% certainty that our reviews come from REAL campers who have actually stayed at that campground.

So, thanks for your honest feedback, and taking the time to let us know all about your KOA camping experience. We promise to keep listening.

  • Bob Herr

    I winter at a K O A it about time K O A realizes that TENGO internet is by far the worst internet provider around. Come on K O A this is not the 1990′s anymore give us proper internet that does not limited our Data

    • T. Odom

      I agree with Mr. Herr. Come on KOA lets upgrade

      • Bob Herr

        I camp for 5-6 mths a year with K O A,read the RV blogs and forums and trip advisor, most full timers, the biggest issue why they wont stay at a K O A is the crappy internet Iam sorry a large corp like KOA and what we pay to camp we should have better internet than a mom and pop diner.

  • jerry graul

    I was surprised to see that KOA wants feed back!!!! I tried very hard to fine some way to tell them about the Casper Wy. KOA and have not found a way to tell KOA they don’t want their name on this campground unless it is just money thing!!!

    • John Doe

      The Wildwood, Fl KOA is the same. The husband and wife manager rarely leave their trailer on site. They are rude but the 10 or so campers getting free lot rent are very pleasant. When they yell at guests and request made to get the owner’s number or email they refuse to give it up, knowing they are bordering on verbal abuse. I went to the nicer RV park a couple miles away and ask myself…why would anyone stay in the mud pits, stacked on top of each other, smelling the uncontrolled sewage waste and put up with a couple hillbillies with 9th grade education yelling at guests? The answer is they don’t! The management at the competitor states they have many people come there and are traumatized by how these two head managers treated them and move into the park up the road which also is kept much nicer.
      From a business standpoint, having two lead managers mean as junk yard dogs that need 10 residents to do their actual job they are suppose to do for free rent just doesn’t add up.
      I think the owner should post at least an email address to reach him since he is standing behind the KOA brand and would die if he heard how his head management talk to many residents who just mysteriously disappear to the park down the road.
      When Jan and Larry do come out of their trailer (in their sweat pants) it’s to toilet their dog from their golf cart along the entrance to the park, and they don’t carry ‘doggie clean up bags’.
      There are staff here that if allowed to speak off the record, would support the above statements, except they too would be ordered to LEAVE! The owner needs to look to the supporting staff who are really the ones providing hospitality to promote them and get rid of these rude managers before they lose their KOA backing.

    • Bill S

      See post about Bozeman MT, same owners?

  • Noel Colangelo

    We just returned from the Key West KOA campground. We had a very enjoyable time while we were there! Everyone working there were very nice and helpful!! Enjoyed our nine day stay! The only thing we had problems with was the internet! Unless we were right at the office we could not hook up to it! Noel Colangelo/Bob Mack and friends, Raton, NM and Philadephia!! Thanks again for everything all of you did to help our stay better!! Made a lot o f new friends!

  • Gwynne875

    We have had many positive KOA experiences as my husband and I have travelled back and forth across the country visiting our kids and grandkids over the last ten years. However, the worst experience we have had by FAR at any campground public, private, KOA or otherwise was at the KOA in South Carolina several years ago. We called ahead and were quoted a price that “magically” increased dramatically when the manager saw that we were from New England. A ruder, nastier person we have yet to meet on the road anywhere. That is a campground that desperately needs an undercover boss visit. (I suggest they arrive in a camper with New England plates.) There is no excuse for her attitude or behavior. I am surprised KOA lets her have the franchise.

  • ROBERT AND KRISTOL

    MY HUSBAND AND I AND OUR PETS ENJOY THE WOODED AREA OF SPRINGFIELD,IL KOA AND RETURN EVERY YEAR FOR THE WHOLE SUMMER. THE DRIVE FROM TOWN IS VERY NICE. AND AWAY FROM ALL THE CITY NOISE.
    THANKS STAN AND LINDA FOR A GREAT STAY. : )

  • ROBERT AND KRISTOL

    MY HUSBAND AND I AND OUR PETS ENJOY THE WOODED AREA OF SPRINGFIELD,IL KOA AND RETURN EVERY YEAR FOR THE WHOLE SUMMER. THE DRIVE FROM TOWN IS VERY NICE. AND AWAY FROM ALL THE CITY NOISE.
    THANKS STAN AND LINDA FOR A GREAT STAY. : )

  • Bob Herr

    A better way to rate your camping experience is to rate your KOA on trip advisor. This is the #1 world wide travel site. K O A never respond to campers on TA as this must be a corporate policy to ignore customer issues or not to say thanks when they get compliments, but when you walk into a KOA they proudly display any awards they have received from Trip advisor.
    I use TA always when looking for RV parks,restaurants,motels as a lot of sites which you can leave comments, these are usually monitored and only the good ones get shown with TA KOA or Good SAM cannot control what gets shown.

  • jim

    koa== los banos ca. koa is the WROST camp ground –ant’s are every place an camp host–SIMON does not care AS long as his house is good- NO water in the pool that thay talk so highly of–out front the little patio deck is a accident waiting to happen–I would NOT go back

  • Jim Ronk

    KOA wants your feedback but do they listen? My biggest complaint is the “new KOA” listing they show. BEWARE! Most of these are only converted, not so good, existing campgrounds. In my opinion. KOA should require these properties to come up to a an acceptable standard rather than collecting the $$ and sticking up a sign. As John Doe said below, Wildwood is prime example. There are others. I will continue to use KOA because for the majority of them they are pretty nice, a lot are exceptional. I will not, however, stay in one that looks like a converted fish camp with the area covered in junk cars, trailers and age old yard art. Come on KOA, make them shape up or leave them alone!

  • Bill

    Why don’t ratings show for all KOAs? I took a cross-country trip and was asked for ratings from every KOA I stayed at, yet some of the KOAs do not show any ratings from anyone.

  • Dick Gaffron

    We just returned from the Pine Island/Fort Meyers KOA in Florida. Overall, our experience was very nice. For a large campground, it was quiet and very clean. The pool and hot tub areas were excellent and the pet exercise area was awesome. Two suggestions. In this day and age almost everyone has an ATM machine to acquire some cash. The closest was 5 miles away. Most of the staff was pleasant, but curt. Our only concern was at check out. We had tickets for a baseball game at 1PM on Friday with the games ending around 3, We would be back at the campground by 5. We had our dog and had to leave him in our air conditioned camper until our return. We then left to return home. We politely asked if we could do a late check out due to these circumstances. Our site was not reserved for the night and in fact there were many sites available Friday at 5PM. The staff at the campground said they would NOT allow a late check out and we would have to reserve and pay for an extra night we would not use. Again the staff was polite, but very curt and steadfast.
    I understand this is a policy, but exceptions can be made. Even to charge an hourly or extra fee would have been better that paying for an extra night. We really had no option because we certainly could not leave our dog in a hot car at the ball game. No wonder this KOA doesn’t get awards. They really need some education in customer service.

  • Bill S

    Bozeman MT KOA is the worst ever. We paid $45 for a muddy RV space with 8 cable channels, multiple large barking dogs and a pack of very noisy teenagers. KOA is no longer my first choice. This park is a presidents award winner, really? Who was the president then, Coolidge? I say clear out the customers and level the joint. A serious blight on KOAs rep. AND, it was almost impossible just to rate the place, now I see why.